NOTICE AND CONDITIONS OF
SERVICEThis Notice and the Conditions of Use (hereinafter “Conditions of Use”) regulate the use of the service of the following portal “www.greenuso.es” which Envalia Group SL (hereinafter “Provider”) with CIF B64423833 registered in the Reg. Mercantil de Barcelona Tomo 39513 Folio 93 Hoja B-348548 INSCRIPTION 1 and registered office at C/Anselm Clavé s/n P.I Matacàs Nave 31, CP 08980, Sant Feliu de Llobregat, Barcelona, SPAIN makes available to users (hereinafter the “User”)
Acceptance of the Conditions
Access to or use of this internet portal (hereinafter, the “Portal”) in any form whatsoever implies on the part of the Portal User the unreserved acceptance of each and every one of the provisions included in these Conditions of Use that the Provider may establish at any time of a specific, modifying, substitutive or complementary nature to these Conditions of Use. Consequently, it will be the User’s responsibility to read these Conditions of Use carefully each time he or she accesses the Portal, as they may have been modified.
The use of certain services offered to Users will imply the acceptance, without reservation, of the terms and conditions (hereinafter referred to as “Special Conditions”) that the Provider may establish as specific, substitute and/or complementary to these Conditions of Use.
Through the Portal, the Provider provides Users with access to various contents, services and products (hereinafter, the “Services”) made available to Users by the Provider or by third party providers of services, contents and/or products.
The Provider reserves the right to modify at any time the presentation, configuration and location of the Portal, as well as the services, contents and products contained therein.
Conditions of Access and User Registration
The provision of the Services by the Provider is free of charge and open to Users, and does not require the relevant registration or provision of personal data or the use of keys or passwords. Notwithstanding the foregoing, certain sections of the Portal will require prior registration, as well as some of the Services provided by the Provider or by third parties through the Portal will be subject to payment of a price in the manner determined in the corresponding Particular Conditions.
In order to use the Portal Services, minors must first obtain permission and/or authorisation from their parents, guardians or legal representatives, who will be held responsible for all acts performed by minors in their care. The full responsibility for determining the specific content and Services accessed by minors corresponds to the adults in charge of them. As the Internet makes it possible to access content that may not be appropriate for minors, Users are informed that there are mechanisms, in particular computer filtering and blocking programmes, which make it possible to limit the content available and, although they are not infallible, they are particularly useful for controlling and restricting the materials to which minors may have access.
Use of the Portal
The User undertakes to make appropriate and lawful use of the Portal and its Services, in accordance with the legislation applicable at any given time, the Conditions of Use, the Special Conditions, generally accepted morality and good customs and public order.
The User will abstain from:
- Making unauthorised or fraudulent use of the Portal and/or its contents for purposes or with effects that are illicit, prohibited in these Conditions of Use, harmful to the rights and interests of third parties, or which in any way may damage, render useless, overload, deteriorate or prevent the normal use of the services, computer equipment or documents, files and all kinds of content stored on any computer.
- Access or try to access resources or restricted areas of the Portal, without meeting the conditions required for such access.
- Cause damage to the physical or logical systems of the Portal, its suppliers or third parties.
- Introduce or spread computer viruses or any other physical or logical systems that may cause damage to the physical or logical systems of the Provider, its suppliers or third parties.
- Attempt to access, use and/or manipulate the data of the Provider, third party providers and other Users.
- Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless you have the authorisation of the holder of the corresponding rights or it is legally permitted.
- Suppressing, concealing or manipulating the notes on intellectual or industrial property rights and other data identifying the rights of the Provider or third parties incorporated into the contents, as well as the technical protection devices or any information mechanisms that may be inserted into the contents.
- Obtain and attempt to obtain the contents by using means or procedures other than those which, depending on the case, have been made available for this purpose or which have been expressly indicated on the web pages where the contents are located or, in general, those which are normally used on the Internet as they do not entail a risk of damage or disablement of the Portal and/or the contents.
- In particular, and as an indication and not as an exhaustive list, the User undertakes not to transmit, disseminate or make available to third parties information, data, contents, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any kind of material that
(a) In any way that is contrary to, disregards or infringes upon fundamental rights and public freedoms recognised by the Constitution, international treaties and other legislation.
(b) Induces, incites or promotes criminal, denigrating, defamatory, infamous or violent actions or, in general, actions contrary to the law, generally accepted morals and good customs or public order.
(c) Induces, incites or promotes discriminatory actions, attitudes or thoughts on the grounds of sex, race, religion, beliefs, age or condition.
(d) Incorporates, makes available or allows access to products, elements, messages and/or services that are criminal, violent, offensive, harmful, degrading or, in general, contrary to the law, generally accepted morals and good customs or public order.
(e) Induce or may induce an unacceptable state of anxiety or fear.
(f) Induces or incites to engage in practices that are dangerous, risky or harmful to health and psychic balance.
Industrial and Intellectual Property
The User acknowledges and accepts that all industrial and intellectual property rights over the contents and/or any other elements inserted in the Portal (including, without limitation, trademarks, logos, trade names, texts, images, graphics, designs, sounds, databases, software, flowcharts, presentation, audio and video), are the exclusive property of the Provider and/or third parties, who have the exclusive right to use them in the course of business. Under no circumstances does access to the Portal imply any kind of waiver, transfer, licence or total or partial assignment of such rights, unless expressly established to the contrary. These Conditions of Use of the Portal do not confer on Users any other right of use, alteration, exploitation, reproduction, distribution or public communication of the Portal and/or its Contents other than those expressly provided for herein. Any other use or exploitation of any right shall be subject to the prior and express authorisation specifically granted for this purpose by the Provider, the third party owner of the affected rights. In the event that any User or third party considers that any of the content of the Portal owned by the Provider infringes its intellectual or industrial property rights, it must send a communication to the e-mail address (info(at)monouso.es) ; with the following information:
1.-Name and surname(s), postal address and e-mail address of the affected party or, where applicable, of the person authorised to act on his or her behalf, indicating the title by virtue of which he or she is representing the party (hereinafter, the claimant).
2.-Declaration by the claimant in which he claims to be the owner of the allegedly infringed rights, including his signature, physical or digital.
3.- Precise description of the contents protected by the intellectual property rights allegedly infringed, as well as their exact location within the Portal.
4.- Express declaration by the claimant that the use of the contents has been made without the consent of the owner of the allegedly infringed rights.
Rights of Author
The contents, texts, photographs, designs, logos, images, sounds, videos, animations, recordings, computer programs, source codes and, in general, any intellectual creation existing on this site, as well as the site itself as a whole, as a multimedia artistic work, are protected as copyright by the legislation on intellectual property.
The Provider authorises Users to use, view, print, download and store the content and/or elements inserted in the Portal exclusively for their personal, private and non-profit use; provided that in all cases the origin and/or author thereof is indicated and that, where applicable, the copyright symbol and/or industrial property notes of the holders appear. The use of such elements, their reproduction, communication and/or distribution for commercial or lucrative purposes, as well as their modification, alteration or decompilation, is strictly forbidden. For any use other than those expressly permitted, it will be necessary to obtain the prior written consent of the owner of the rights in question.
Reservation of shares
The Portal User undertakes to respect the rights set forth and to avoid any action that could damage them, and in any case the Provider reserves the right to exercise any means or take any legal action in defence of its legitimate intellectual and industrial property rights.
The Portal makes available to Users technical link devices that allow Users to access pages and/or websites belonging to and/or managed by third parties.
The Provider does not verify the content of such pages at the time it establishes a link to them and does so in the belief of good faith that such content complies with applicable law. However, under no circumstances does the Provider accept responsibility for, approve or make its own the products, services, content, information, data, files and any kind of material existing in such web pages and does not control or take responsibility for, approve or make its own any successive modifications of such material.
The Provider does not guarantee or assume any kind of liability for damages of any kind that may be due to
(a) The operation, availability, accessibility or continuity of the linked sites.
(b) The maintenance of the information, contents and services existing in the linked sites.
(c) The provision or transmission of the information, contents and services existing in the linked sites.
(d) The quality, legality, reliability and usefulness of the information, contents and services existing in the linked sites, in the same terms and with the same scope as provided for the contents and services provided by third parties through the portal.
In the event that the Provider deems it appropriate or is required to do so by court or administrative order, the Provider will remove the links to those web pages that infringe applicable legislation and/or harm the rights of third parties.
Exclusion of Guarantees and Liability
The Provider does not guarantee the availability and continuity of the operation of the Portal or those other websites with which a link has been established.
The Provider will in no case be liable for any damages that may arise from
- The lack of availability or accessibility to the Portal or to those other websites with which a Link has been established.
- The interruption in the functioning of the Portal or computer failures, telephone breakdowns, disconnections, delays or blockages caused by deficiencies or overloads in the telephone lines, the Internet system or other electronic systems produced in the course of its operation.
- The lack of suitability of the Portal for the specific needs of the Users.
- Other damage that may be caused by third parties through unauthorised interference beyond the Provider’s control.
Privacy and Security in the use of the Portal and Services
The Provider does not guarantee the absence of viruses or other elements in the Portal introduced by third parties unrelated to the Provider that may cause alterations in the Users’ physical or logical systems or in the electronic documents and files stored in their systems.
The Provider adopts various protection measures to protect the Portal and its contents against computer attacks from third parties. However, the Provider does not guarantee that unauthorized third parties will not have access to the type of use of the Portal made by the User or the conditions, characteristics and circumstances in which such use is made. Consequently, the Provider will in no case be liable for any damages that may arise from such unauthorised access.
Exclusion of guarantees and liability for the use of the Portal, services and content by Users
The Provider will not be responsible in any case for the use that Users and/or third parties may make of the Portal or its contents, or for any damages that may arise from it.
The Provider excludes any liability for damages of any kind that may be due to the use of the services and contents by Users or that may be due to the lack of veracity, exhaustive validity and/or authenticity of the information that Users provide about themselves and in particular, although not exclusively, for damages of any kind that may be due to the impersonation of a third party carried out by a User in any kind of communication made through the Portal.
Exclusion of guarantees and responsibility for the Contents
The Provider will in no case be liable for any damages that may arise from
- Damages of any kind that may be due to the lack of legality, reliability, usefulness, truthfulness, accuracy, completeness and timeliness of the contents.
- The inadequacy for any purpose and the disappointment of the expectations generated by the Contents.
Return of orders in exercise of the right to withdraw from the purchase
All products purchased at “www.monouso.es” may be returned and reimbursed, provided that the customer communicates his intention to return the product(s) within a maximum of 14 working days from the date of delivery and that the other conditions set out in this section are met.
The communication must be made by Fax (+34 936850908) or email (info(at)monouso.es)
MonoUso.es will only accept returns that meet the following requirements:
- The product must be in the same condition as it was delivered and must keep its original packaging and labelling.
- The shipment must be made using the same protective box or packaging that has been received to protect the product, or in its absence in a similar format that guarantees the return to the stores of MonoUso.es in perfect condition.
- A copy of the delivery note or invoice must be included inside the package, where the returned products and the reason for return are also marked.
After examining the item in our warehouse, we will inform you if you are entitled to a refund of the amounts paid for the item(s) purchased. ONLY the amount of the item(s) will be refunded, NEVER the amount of the reimbursement costs (currently 3%) or shipping costs which are currently 10.5 Euro per package or box.
In order to make the return process easier for our customers and to be able to track it correctly, MonoUso.es offers exclusively to its customers the possibility to use an easy return procedure. In order to make use of it, the customer must inform MonoUso.es properly through the channels established in this section. The cost of this service is free as long as the reason is attributable to MonoUso.es as established in our Return Guarantee. If the reason is different (the products were served correctly but are not to your liking), MonoUso.es will refund the amount of the item(s), NEVER the cost of the refund (currently 3%) or shipping costs which are currently 10.5 euros per package or box.
The return of the product(s) will result in a refund which will be made as soon as possible, always within 30 days from the date you notified us of your intention to withdraw. The return will be made on the same credit card that was used to pay for the purchase, in the case of card purchases, or by bank transfer where the holder of the card is the person who placed the order for cash on delivery orders, these details must be sent by the customer by e-mail. You will assume the cost and risk of returning the products to us, as indicated above.
This provision does not apply to customised article/s (manufacture of products with the customer’s logo, customised manufacture,…), to products in the Scales and Weights series, to products specifically ordered that are outside our catalogue or to all those products that are not in the same condition as you received them or have been used beyond the mere opening of the product.
Guarantee of Return
Our goal is to achieve maximum customer satisfaction. If, when you receive your order, you are not completely satisfied, you have 14 working days from the date of receipt to return it to us unused and exchange it for another product.
The costs of collection and reshipping will only be charged to Monouso if the following situations are met:
The product must be in perfect condition, unused and in its original packagingThe
product is not the one ordered or has some defect.
The product has been damaged during transport and this has been noted on the delivery note.
To return your order to Monouso you must send us an e-mail to info(at)monouso.es before returning the order. We will send you an authorisation number and the phone number of the carrier to pick up the return.
We will not be able to cover the costs of not having previously contacted us to process the return and return the order without the authorisation number.
You must return the product to us at the address indicated on the invoice, providing us with the following details:
email addressReasonfor returnTo
make the return process easier for our customers and to be able to track it correctly, MonoUso.es offers its customers the exclusive possibility of using an easy return procedure. In order to use it, the customer must inform MonoUso.es through the channels established in this section. The cost of this service is free as long as the reason is attributable to MonoUso.es as established. If the reason is different (the products were served correctly but are not to your liking), MonoUso.es will refund the amount of the article(s), NEVER the cost of the refund (currently 3% with a minimum of 2.99 ?) or shipping which is currently 10.5 ? per package or box.
Once we have received the product in our warehouses and have ascertained that it meets the situations described above, we will proceed to make a transfer to the account you indicate or to the replacement of the same order.
The product must be in the same state in which it was delivered and must retain its original packaging and labelling.
ONLY the amount of the article(s) will be refunded, NEVER the amount of the reimbursement costs (currently 3% with a minimum of 2.99 ?) or shipping costs which are currently 10.5 ? per package or box.
This provision does not apply to personalised article/s (manufacture of products with the client’s logo, customised manufacture,…), to products specifically ordered that are not in our catalogue or to all those products that are not in the same condition in which you received them or have been used beyond the mere opening of the product.
Guarantee of purchased products
In accordance with the Royal Legislative Decree 1/2020 of 16 November, which approved the revised text of the General Law for the Defence of Consumers and Users, the contractual guarantee offered is that specified by the supplier or its manufacturer and MonoUso is liable for any lack of conformity that becomes apparent within two years of delivery.
In the event of a lack of conformity, you must inform us within two months of becoming aware of it by sending an e-mail to info(at)monouso.es indicating your details, the invoice number and the anomaly detected. If there is a manufacturing defect, MonoUso.es will take care of the return costs
Personal Data Protection
In compliance with the provisions of Organic Law 15/1999, of 13th December, on the Protection of Personal Data (LOPD) and Royal Decree 1720/2020, we inform you that all the personal data you provide will be included in an automated personal data file created and maintained under the responsibility of ENVALIA GROUP with the aim of facilitating the management of the contractual relationship. Customers may at any time exercise their rights of access, rectification, cancellation and opposition (A.R.C.O.), by requesting it in writing, indicating the date, original signature and any copy of an identification document (ID card, passport,…) that proves their identity, to ENVALIA GROUP Reference Personal Data C/Anselmo Clavé P.I Matacàs Nave 31, 08980, Sant Feliu de Llobregat, BARCELONA or by e-mail to email@example.com under the same conditions.
ENVALIA GROUP commits itself to the fulfilment of the obligation of secrecy with reference to personal data and the duty of keeping them even after the end of the contractual relationship, guaranteeing that we have the legal and technological security measures required by law.
The client gives his/her consent to ENVALIA GROUP to receive from the latter advertising for its services or products or those of third parties. If the client does not wish to receive advertising communications, he/she can exercise his/her right to oppose them as stated in Paragraph 1.
The cookies that may be used on the pages of the portal are associated with the computer’s browser and do not provide the identity of the User (Anonymous User).
Prohibition of unsolicited commercial communications via e-mail
The User undertakes not to:
- Collect data from Users for advertising purposes and to send advertising of any kind and communications for sales purposes or others of a commercial nature without their prior request or consent.
- Send any other messages not previously requested or consented to to a plurality of people.
- Sending chains of unsolicited or previously consented electronic messages.
- Use distribution lists that can be accessed through the Services.
- Make available to third parties, for any purpose, data collected from distribution lists.
Users or third parties affected by the receipt of unsolicited messages addressed to a number of people may notify the Provider by sending an e-mail to the following address.
Modification and termination of the Services
The provision of the Portal service and the other Services is, in principle, for an indefinite period of time. The Provider, however, reserves the right to modify, suspend or terminate the provision of its services, in whole or in part, at any time, and without the need for prior notice to the Users of the Portal. Likewise, the Provider may at any time modify the Conditions of Use of the Portal. As far as possible, Provider will give prior notice of the termination or suspension of the provision of the Portal service and other Services.
The parties submit themselves, at their own choice, to the courts of the user’s domicile for the resolution of the conflicts and renounce any other jurisdiction. Likewise, as an entity adhered to CONFIANZA ONLINE and under the terms of its Code of Ethics, in the event of disputes relating to online contracting and advertising, data protection, protection of minors and accessibility, the user may resort to CONFIANZA ONLINE’s extrajudicial dispute resolution system (www.confianzaonline.es)
For more information
Phone: 931 158 455
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